KAISO CARS HELP
Your rental, step by step
Find guidance for the action in front of you. Your booking workspace remains the source for its actual status and accepted terms.
Start with the exact task in front of you
A request needs the host’s acceptance. Review your exact prices, deposit, deadlines and cancellation terms before agreeing; general help does not replace them.
Getting started
Request and confirmation
Search, review the exact terms, and follow your booking’s current next action.
Listings and bookings
Pickup, return and inspections
Use the shared booking checklist and preserve the evidence received.
Extensions and cancellations
Review each proposed change before it alters your rental.
Payments
Payments, deposits and refunds
Read actual payment status without assuming what a redirect means.
Your account
Identity and driving evidence
Identity checks and permission to drive are separate.
Account security and privacy
Manage your signed-in devices and use the guarded recovery and privacy flows.
Safety and responsible use
Problems, incidents and claims
Get appropriate help and preserve the facts without assuming liability.
Hosting
Prepare and manage your host listing
Owner approval, vehicle review and payout readiness are separate checks.