KAISO CARS HELP · VERSION 1
Problems, incidents and claims
Get appropriate help and preserve the facts without assuming liability.
Immediate safety
For immediate danger, contact local emergency services. A support case does not confirm that emergency help has been dispatched. Evidence collection must not delay getting help.
Record what happened
Report an incident through the booking and preserve relevant evidence. A support case is separate from a claim or financial decision. Sign in to open or return to your own support case.
Hosts report claims through the trip after physical return. The workspace shows the applicable reporting deadline and accepted categories. Drivers use the claim workspace to respond with evidence. Follow the exact response and appeal deadlines displayed; no deadline is promised by this general article.
Use your recorded rental details
General guidance is maintained with the application. Your own accepted agreement and recorded workflow status determine the terms and actions available for a rental.